FAQ

1.Q: How long does it take in shipping order door to door?
A: One week usually.Here we arrange order package and ship it out within 12hours in our working days - Monday to Friday-4:30 am to 6 pm (GMT +08:00). And in others time,we have our service online someday for business busy.

2.Q: Is it safe to use my credit card on your site?
A: Yes! We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

3.Q: Are your items all authentic ?
A: We buy overstocks, closeouts, overuns from overseas factories and authorized dealers that say and give us legal invoices that all goods are authentic, however for legal reasons we must say that some goods can and are factory variants.

4.Q: Can I monitor the delivery process?
A: Yes, when the product delivery takes place, you will receive a notification by e-mail which notify you that your boots has been shipped ,And 24 hours later ,the tracking number that you have received will be trackable on Express Mail Service Official site :http://www.ems.com.cn/english-main.jsp , you will find the possibility to look-up an order, so that you can see exactly

5.Q: Why do you ask for personal information?
A: All information included in the order form is requested in order to delivery.

6.Q: I want to return my purchase! What do I do?
A: We are committed to your complete satisfaction.If you are not 100% satisfied,you must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. If returning items for a refund: all returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable. We do not cover the shipping cost of returns or exchanges, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.